The Ritz-Carlton
In this report, I will be talking about the Ritz-Carlton hotel, A very luxurious, worldwide known hotel. Ritz-Carlton was founded by César Ritz and August Escoffier a century ago. It has 75 hotels in major cities and resorts in 24 countries.
Ritz-Carlton controls hotels and resorts; the hotel has guestrooms, suites, bars, restaurants, golf fields, services for social celebrations such as a wedding. It was founded in 1983. César Ritz was born in February 23rd 1950, Neiderwald, Switzerland, a hotelier. And he’s colleague August Escoffier, was born on October 28th 1846, Villeneuve-Loubet, France. They’re the founders of many hotels, The Ritz hotel in London, and the hotel Ritz in Paris. César Ritz was called "king of hoteliers, and hotelier to kings,", these two hotels were one of the best in the region. In 1995, the Ritz Carlton merged with Marriot international inc.
At the Ritz Carlton hotels, the employees always use this phrase "We are Ladies and Gentlemen serving Ladies and Gentlemen.", they care about the guests feelings and emotions, because they believe that it’s the best way to serve us as clients, they use the guest’s name in greetings and farewells. Employees build strong relationships between them and guests. Employees respond to every command they receive, and solve any problems they face with the guests. They are proud to be serving us as Ritz Carlton employees. Employees are responsible of cleanliness and safeness of the environment.
Ritz Carlton appears to be a very elegant, luxurious hotel. Their first priority mission is to please their guests in every possible way. Employees are taught lessons in the “lineup” daily for 15 minutes, which means that their trying to maximize their abilities to have a better serving crew, and treating customers like royalty. They care about warm welcomes and goodbyes, they always have a smile on their faces, basically, that what makes them a successful and popular company.
Ritz Carlton goals are to rise the number of Ritz Carlton hotels who certify their key suppliers and to to increase the number of the key suppliers by a specific percentage.
Ritz Carlton has a luxurious, elegant and a neat culture where ladies and gentlemen are serving ladies and gentlemen, that means high quality services for the ladies and gentlemen. This company might have drawbacks where their first priority is the customer and they forget about the cleanliness of the rooms and the lack of physical activities inside the hotel.
The person I think would be happiest and most successful in the Ritz Carlton culture would be a person who visited this hotel for a business purpose. A person who only needs services from the employees and not looking for a physical activity inside the hotel.
Other organizations that can learn from The Ritz Carlton are organizations that mainly about the relationship between the company or the organization and the consumer, such as elegant shops and restaurants.
Ritz Carlton hotel appears to be a perfect company that works to fulfill your desire. In my opinion it happens to be the best hotel business I’ve ever read about. Ritz Carlton employees are trained every day to look up for your wants and needs, that is one of the major thing that a customer would want in a hotel like Ritz Carlton. In the other hand, unfortunately nothing is perfect in this life, I’ll work on discovering that hidden negative side of this company.
Ritz Carlton hotel seems to be an elegant place to work in. I like the idea where they serve customers with the best they could offer. If you treat the customer kindly they are forced to treat you the same. It appears to be a good environment to work in, an enjoyable experience. But of course I won’t be satisfied with the earnings; I’d rather establish a company just like The Ritz Carlton
In conclusion, Ritz Carlton is a successful company that has good foundations and an open minded manager, they have their own method in leading this company, strategies and tactics and objectives. A unique system of leadership to please the customers and making sure that the customer never leaves the hotel without a wide smile on his face.
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